Find answers to common questions about our trading services, accounts, and platform
Browse our frequently asked questions below or search for specific topics
To open an account with Pi Globle Trading, you'll need to provide:
Corporate clients will need additional documentation including certificate of incorporation and proof of directors' identities.
We require document verification to:
Your documents are stored securely and processed in strict confidentiality according to our privacy policy.
Yes, you can open multiple accounts using the same personal information and IP address, with the following conditions:
We recommend contacting our support team if you need multiple accounts to ensure proper setup.
Yes, you can update most personal information by logging into your account and accessing the profile settings. For certain changes (like name or date of birth), you'll need to:
Important: You must keep your personal information current to ensure smooth transactions and compliance with regulations.
Pi Globle Trading offers three main account types:
All account types offer:
*Subject to regulatory requirements and trader experience level
We offer account denominated in multiple currencies:
Important notes:
To open a corporate account:
Our corporate team will review your application within 1-2 business days and contact you to complete the process.
No, the base currency of your account cannot be changed after registration. This is because:
If you need an account in a different currency, you can:
Yes, we offer Sharia-compliant Islamic accounts with the following features:
To convert to an Islamic account:
Leverage allows you to control a large position with a relatively small amount of capital. Here's how it works:
Example: With $1,000 and 1:100 leverage, you can open a $100,000 position. A 1% move in your favor would earn you $1,000 (100% return), while a 1% move against you would lose your entire margin.
Our standard leverage offerings are:
Note: Maximum leverage may be limited based on:
These are key concepts in margin trading:
Example: With $10,000 balance, $2,000 used margin:
Margin calls occur when Margin Level falls below 100%, and stop out at 25% (positions are automatically closed).
Yes, we apply an inactivity fee under these conditions:
To avoid inactivity fees:
Note: Inactivity fees will never put your account into negative balance.
A stop loss is an order to automatically close a position at a specified price to limit potential losses.
Key features:
Example: Buying EUR/USD at 1.1200 with stop loss at 1.1150 limits potential loss to 50 pips.
We recommend always using stop losses to manage risk.
A take profit is an order to automatically close a position at a specified price to lock in profits.
Key features:
Example: Buying EUR/USD at 1.1200 with take profit at 1.1300 guarantees 100 pip profit if reached.
Using take profit helps implement disciplined trading strategies.
The value of 1 pip depends on:
General formula for pairs where USD is quote currency (e.g., EUR/USD):
Pip Value = (0.0001 / Exchange Rate) × Trade Size
Example for EUR/USD at 1.1200:
Our trading platform automatically calculates pip values for you.
Swap calculation depends on:
Basic formula:
Swap = (Swap Rate × Trade Size × Number of Nights) / 10
Where:
Example: Holding 1 lot EUR/USD long overnight with swap rate -5:
Swap = (-5 × 1 × 1) / 10 = -$0.50 (you pay)
Note: Wednesday nights incur 3x swaps to account for weekend.
Yes, we offer comprehensive MT4 support resources:
Access these resources through:
To place a market order in MT4:
Tips:
If prices aren't displaying properly:
If issues persist:
To modify/delete pending orders:
Modify:
Delete:
Alternative method:
Common reasons for pending order non-execution:
To prevent issues:
Account Balance:
Trade History:
Tips:
We offer multiple secure funding methods:
Deposit Options:
Withdrawal Options:
Note:
Yes, but with these conditions:
Example:
Best practices:
Withdrawal processing times vary by method:
Our processing:
You can track status in your Members Area under "Withdrawal History".
Common reasons for withdrawal delays:
What to do:
Our inactivity fee policy:
To avoid inactivity fees:
Note: Demo accounts are exempt from inactivity fees.
Trading availability depends on the instrument:
Forex (Currency Pairs):
Commodities/Indices:
Cryptocurrencies:
During closed markets:
Our policy regarding US clients:
If you're a US resident:
For non-US citizens temporarily in the US:
Our support team is available 24/5 to assist you with any additional questions or concerns you may have about trading with Pi Globle Trading.
Contact Support NowTrading CFDs is highly speculative, involves significant risk of loss and is not suitable for all investors. Before trading, you are strongly advised to read and ensure that you understand the relevant risk disclosures and warnings. There is a substantial risk that you may lose all of your initial investment. We advise you to consider whether trading leveraged products is appropriate for you in light of your own personal circumstances. We recommend that you ensure you fully understand all risks involved before trading. Trading through an online platform carries additional risks.
We do not establish accounts to residents of certain jurisdictions including Japan, Canada and the USA. For further details please see Terms & Conditions.